Refund policy

1. Return & Exchange Window

  • You have 7 days from the date of delivery to request a return or exchange.

2. Conditions for Return or Exchange

  • Items must be unused
  • Items must be unwashed
  • Items must be in their original condition
  • All tags must be attached

3. How to Request a Return or Exchange

4. Return Shipping

  • Free return is available only for:
    • Damaged products
    • Incorrect items received
  • For all other returns or exchanges:
    • Return shipping cost will be borne by the customer

5. Refund Policy

  • Refunds are offered only if:
    • You received a damaged item
    • You received the wrong item
  • If eligible:
    • Refunds are processed within 7–10 business days of receiving the returned item
    • Refunds will be made to the original payment method
    • If the original method is unavailable, a store credit (valid for 6 months) will be issued
    • Shipping charges are non-refundable
  • The following items cannot be returned or refunded:
    • Innerwear, sleepwear, and personal care items
    • Accessories
    • Items damaged by the customer
    • Products purchased during sales or under promotional offers

6. Warranty

  • Warranty claims are accepted up to 6 months from the date of delivery
  • Customers are responsible for return shipping on warranty claims
  • After inspection, the item will be replaced or refunded, if applicable

7. Important Notes

  • All returns and exchanges are subject to inspection and approval by Popees Baby Care
  • Requests may be rejected if:
    • The item is not in its original condition
    • The request is made after the 7-day return window