Shipping & Return Terms and Conditions

This Shipping & Return Policy applies to all orders placed on Popees Baby Care. By placing an order, you agree to the terms mentioned below.

1. Shipping Policy

  1. Order Processing
    • All orders are processed within 1–3 business days (excluding Sundays and public holidays).
    • Orders placed after cut-off hours or on holidays will be processed the next working day.
  2. Shipping Coverage
    • We currently ship within India only.
    • Orders are delivered to the shipping address provided at checkout.
  3. Delivery Timeline
    • Estimated delivery time is 3–7 business days, depending on location.
    • Metro cities may receive orders faster; remote areas may take longer.
    • Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other unforeseen circumstances.
  4. Shipping Charges
    • Shipping charges will be clearly mentioned at checkout.
    • Free shipping may be available on selected products or order values.
  5. Courier Partners
    • Orders are shipped through reliable third-party courier partners.
    • Once shipped, tracking details will be shared via WhatsApp/email.
  6. Delivery Issues
    • If delivery fails due to incorrect address, unavailable recipient, or refusal to accept, re-shipping charges may apply.
    • We are not responsible for delays caused by courier partners after dispatch.

2. Return & Exchange Policy

  1. Eligibility for Return / Exchange
    • Returns or exchanges are accepted only if:
      • The product is unused, unwashed, and undamaged
      • Original tags, packaging, and invoice are intact
      • The return request is raised within 7 days of delivery
  2. Non-Returnable Items
    • The following items are not eligible for return or exchange:
      • Jhabla, Innerwear, Socks, Gift Box, Hygiene-Sensitive Items, Accessories
      • Products bought on sale, clearance, or special offers
      • Customized or made-to-order products
  3. Reasons Accepted for Return
    • Wrong product delivered
    • Manufacturing defect
    • Size issue (exchange only, subject to stock availability)
    • Minor color variation due to lighting or screen resolution is not considered a defect
  4. Return Process
    • To initiate a return, contact us at online@popees.com or +91 9072113911 with order details and images (if required).
    • Returns without prior approval will not be accepted.
    • Pickup will be arranged or return instructions will be shared.
  5. Return Shipping Charges
    • If the return is due to our error (wrong/defective product), return shipping will be borne by us.
    • For size exchanges or customer-initiated returns, shipping charges may be borne by the customer.

3. Refund Policy

  1. Refund Method
    • Approved refunds will be processed to the original payment method.
    • COD orders (if applicable) may be refunded via bank transfer or store credit.
  2. Refund Timeline
    • Refunds are processed within 7–10 business days after the returned product passes quality check.
    • Actual credit time may vary depending on your bank or payment provider.
  3. Partial Refunds
    • Products returned in used, damaged, or incomplete condition may be eligible only for a partial refund or no refund.

4. Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested exchange item is unavailable, the customer may repurchase an alternative product of their choice.
  • Exchange products will be dispatched only after the original returned product has been received and inspected at our warehouse.

5. Baby Product Safety Disclaimer

  • All babywear products must be used under adult supervision.
  • Always follow wash care and safety instructions provided on labels.

6. Policy Updates

  • We reserve the right to modify this Shipping & Return Policy at any time without prior notice.
  • Changes will be effective immediately upon posting on the website.